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DRIVER Quick Start; (scroll down for complete menu)

Navigating the App

Navigating the App

Navigating the App

LOG IN:  using a link from an email.  Request another email with a link.  Or click "Forgot Password"

Update Your Status

Navigating the App

Navigating the App

EVENTS:   You can see your status for this event, and change it if you wish

Go to Routes

Complete Route

Complete Route

ROUTE:  Click "Driver Routes" to see your route, verify its correct

Complete Route

Complete Route

Complete Route

Click "Open Google Maps" (download if you need this app) to get to 1st stop.   Press +- arrows to set bag quantity.  If NO BAG, set qty to 0 and go to next stop.

DRIVER HELP GUIDE

Log In/Access MenuEdit Your ProfileUpcoming Doorstep Pick Up EventsDriving Your RouteFixing Spam Email IssuesMore InformationContact Us

Log In/Access Menu

The Menu is accessed by clicking the 3 horizontal bars if your using a Smart Phone, otherwise it just appears at the top of the browser.  


HOME:  This page will display general information about your Program


HELP:   This opens up the Donor Help Menu (this page).  


LOGIN:   Click "Login" Log In to the ASGEventManager.com software.   We provide two primary methods, one without a password and one that uses a password.


NO PASSWORD: This is the preferred method.  Your username is your email address.  If you lose it, click 'Login' then "resend login link email'.     


PASSWORD:  You can still use a username/password combination.  You can also reset your password by clicking 'Long' then "reset password'.  You can edit your password in your profile "Manage Account" drop down on the main menu after logging in.  


If emails are going into SPAM, click here to resolve the issue.  

Edit Your Profile

When you register you'll be taken directly into your profile screen. Later on, you can access this from the main menu right after logging in.  


We don't require your email, cell phone or last name if you are uncomfortable.  


However, without your email the system doesn't work very well because we won't be able to alert you to upcoming events and verify if you will have a bag out front.    


Your cell number is used to send text messages that most people find more convenient than emails. This  is similar to what you get from your dentist "will you have a bag out front?" and then you just respond yes or no.   


PRIVACY:   We understand why people are reluctant to give out their email and cell number.   We absolutely promise that we will never share your information with anyone else, nor will we send you any communications that are not directly tied to this Home Food Donation program.   Please review our Privacy Policy, which can be found at the bottom of every page on the ASGEventManager.com site.  


Be a DONOR and/or DRIVER;   At the bottom of your profile page is a section where you can change your donor and driver status.     


If you can't be a Donor, you will be shown some options depending on what your Program allows.    1) self drop, this means you'll drop off your bag at the pantry yourself, 2) financial donation, you will be given a link in an email to send in a donation instead, or 3) on-line shopping, your program may have a shopping page such as Walmart or Amazon.  Click the items you wish to donate and they will be delivered to the pantry.  

Bottom of Profile Page; Set Donor/Driver Options

Upcoming Doorstep Pick Up Events

When you receive an email from us regarding an upcoming event, you'll have a link that takes you directly to your "Site Events Page".    You can then tell us if your status has changed.  


You can also access this page from the main menu by clicking "Events" after logging in. 


There are two sections, one for DONOR and one for DRIVER.  


If you can drive, great!  click "Yes, I want to Drive".  If you can't drive this time, just click "No, I can't drive.".   You have the same options as a donor.  


If you can't leave out a bag of food, you still have up to 3 other ways to participate.   You will receive an email explaining your options, we hope you can still help!  But if not, we will see you next time.  


Take a look at the photo gallery that follows, to see how it all works.  

Updating Event Status

The system sends a notification email, click the link to change your status.   No email?  check spam first, if still no email go to LogIn and ask for a new link email to be sent. 

After clicking the link in the email, you'll be taken to your Site Page where you can update your status

Drivers have their own section on the Site Page for Driving Status

Driving Your Route

Refer to the image gallery following this text for illustrations.  


STEPS:  


  1. Confirm you are driving.   You can see your status on the "Events" menu after logging in.   If you are only set to "Yes, I can Drive" that does not yet mean you are confirmed.  It will say "you are confirmed to drive".    If unsure, contact your Event Manager.    They may have more drivers than needed, if so you will get an email saying you are on the waiting list.   
  2. Get the reusable bags if your Program is using them.   Check your confirmation email or look on your "Events" page to see how you are to get your bags.   If unsure, ask your Event Manager (contact info in app).
  3. Look at your route;  On the day of the event (it might be there 1-2 days in advance of the event) open your site page. Click "Driver Route" to see your route for the day.   It will have you start from your house or from a central location, often times its this central location where you can pick up your bags.  If you don't see a route contact your Event Manager right away.
  4. Follow the route and update your app as you go along.   Click “Driver Route” in the menu to open your route.  Click the first address, it will be grey until you click then it will turn blue.   You will see an address and a "open in google maps", click to open in google maps for turn-by-turn directions.    Once you get to the house, use the + and - keys to show how many bags are there.    By setting bags at zero, you are indicating this donor did not leave a bag out.   


If there are no bags; click the - button one time.   You can also enter notes if there is a reason to explain a problem.    


If a bag is partially filled use your judgement.  If it's only one bag, for sure click the + sign to show "1".  If there are multiple bags and the last bag is over half full count it as a full bag, if under half full don't count it.  


The last stop on your route will be the drop-off pantry.  Please ask someone there where they want the bags and if they need you to sort.  It can take up to 30 minutes to sort, and its is very helpful to the pantry that may not have enough staff.


EXCEPTIONS:    

  1. It says "SKIP" next to the name.  This means this driver has cancelled their pickup or that donor has been moved to another route.  Skip them. 
  2. "INSERTED";   this means the Event Manager has manually added someone to your route.  They will try to put them in the best sequence, but you'll need to get there on your own.   Open Google Maps and enter the address.  
  3. NOTES:   Look out for notes that may tell you where the bag is hidden or some other detail that may be important.


IF ANY PROBLEMS, CONTACT EVENT MANAGER;  this information is on your Events Page. 

Driver Screen Shots and Explanations

Instructions appear when app is opened, explaining how to update each record as you go and how to wrap up the route when its over.

When "Manually added" it means this address is not in the most efficient sequence because it was added AFTER the Route Optimization was completed.   Before starting your route take look at where it's at, and then fit it in where it makes most sense. 

Driver "testx4b" has "Donor has cancelled. Skip" message to indicate this address is no longer on the route.


NOTE:  the final address is the "drop off" pantry.   Drivers should plan for 30 minutes at the drop off to help sort if the pantry needs the help;.  

Press the - (minus) button to set bags to ZERO, and press the + to show 1 or more bags were picked up.  


Special Notes help the next driver to find the address, or deal with other variables


As you complete a stop, click "open in Google Maps" for the next stop.  (you may need to install Google Maps from the App Store for your phone).  


The Event Manager's contact info in green bar

Fixing Spam Email Issues

Unfortunately, it's a big problem for us.  Our emails might be going into your SPAM FOLDER.  This is because we send out a lot of email nation-wide, and nearly all of them contain links.   


There are many ways to fix this problem, but they depend on the email server you are using.     Some common fixes;


1.   Add us to your contacts list on that email server.  For example, if you use hotmail or live.com, you should add us to your hotmail contact list.     Add noreply@asgeventmanager.com.    


2.  You might be able to right-click the email in your spam folder and select "not Spam" or "do not block".    or "Add Sender to Contacts"


3.  If these don't help, please do a quick internet search for your email server.  For example "Emails going into spam on my sbcglobal account".   There will be specific information to prevent that from happening to our emails.   Very sorry about the trouble, but once fixed you will get our event updates.  

More Information

Thank you for being a Donor.   We hope you will be able to leave a bag out front on your next scheduled event date so that we can pick it up and take it to a community pantry near you.     


If you can't donate food at the next event there are still other great ways to help out, take a look at the menu to make a donation, self deliver, or use an on-line store.


If this Help Guide doesn't answer your questions, here are some other ways to get more information;


Go to Porch2Pantry.Org to read about the National Program to fight food insecurity using Porch2Pantry Operating System and Methodology.  


Contact your Program Administrator.  Their contact information is at the top of the Site Page in your "ASEvent Manager.Com" Application.  


If you still have questions contact us using the email form at the end of this Help Guide, or just write to info@Porch2Pantry.org

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